use cases

Wherever a human picks up the phone.

Five places halloo AI already runs in production. Tell us yours — we'll wire it up in 48 hours.

multimodal · sees what they see

Support for things you can hold in your hand.

Card machines. POS terminals. Routers, printers, weighing scales, kitchen equipment, appliances. When the thing that broke is physical, describing it down a phone line is the whole problem — and it is where scripted support falls apart.

So don’t describe it. Show it. Our employees are multimodal — they take a photo, read the screen, identify the model and diagnose the fault, then talk the customer through the fix in the language they speak.

Fewer engineer visits
Counter-side faults resolved on the spot
First-time fix
The van carries the right part
Every hour covered
The queue at 9pm is still served
01

They show it the problem

A merchant points their phone at the terminal. The error code, the blinking light, the half-printed receipt, the frayed cable. No part number to read out, no describing a screen over the phone.

02

It knows the machine

Your manuals, error-code tables, firmware notes and the last two years of service tickets sit behind it. It recognises the model, reads the code, and knows what that fault has actually meant on your fleet.

03

It walks them through the fix

Step by step, in their language, at their pace — and it can see whether the step worked. Most counter-side faults are a reseat, a reboot, a network setting or a roll of paper.

04

It escalates with the whole picture

When it genuinely needs a person, the engineer arrives already knowing the model, the fault, what was tried and which part to carry. No second visit to find out what the first one was for.

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